USAA — Software Simulation Training Environment

Challenge
USAA required a safe and realistic training environment for employees to practice complex software workflows and perform user acceptance testing (UAT). The challenge: the production system couldn’t support a training or sandbox mode, and no backend simulation tool was available. The learning team needed a way to replicate critical system functions and scenarios without compromising security or functionality.

Solution
I designed a full-scale software simulation using Articulate Storyline, recreating the platform’s look and feel using carefully curated screenshots layered with custom interactions. This allowed learners to test decision-making and system navigation as if they were working in the live environment—without the risk.

Due to the proprietary nature of the tool, the screenshots displayed here represent only limited visuals and include entirely fictitious data.

My Role & Tools

  • Instructional designer and developer responsible for replicating system behavior

  • Tools used: Articulate Storyline 360, Snagit, Adobe Illustrator

  • Partnered closely with system analysts and SMEs to capture accurate workflows and design authentic decision paths

  • Programmed complex branching logic, input fields, and dynamic layers to mimic system interactivity

Key Features

  • Hands-on, click-through simulation built entirely in Storyline

  • Realistic scenario-based practice tied to job-specific use cases

  • Conditional branching paths to simulate correct and incorrect outcomes

  • Seamless transitions, hover states, and input fields to mirror real-time behavior

  • Built-in knowledge checks to reinforce accuracy and workflow confidence

Outcome or Learnings

  • Provided a safe testing space that significantly reduced errors during live UAT

  • Enabled new users to build system confidence before ever logging into the real platform

  • Demonstrated how Articulate Storyline can be leveraged for advanced simulation design—even in environments without sandbox capabilities

  • Reinforced the value of simulation-based learning for complex tools in high-trust environments

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